This website is operated by MCR Total Clean, a professional cleaning service operating in Manchester and surrounding areas.

Our website address is: https://mcrtotalclean.co.uk/

For privacy-related enquiries, please contact us through our Contact Us page .

We may collect personal information that you provide when requesting information, obtaining a quotation, making a booking or communicating with us.

This may include:

• Your name
• Telephone number
• Email address
• Cleaning or service address
• Property type and access instructions
• Details about the cleaning service you require
• Preferred appointment date and time
• Messages sent by email, telephone, website form or WhatsApp
• Payment and transaction records
• Feedback, reviews or complaints

Please avoid sending unnecessary sensitive personal information through our website or messaging services.

We may collect information when you:

• Submit a contact or quotation form
• Call, text, email or message us through WhatsApp
• Book or receive one of our cleaning services
• Provide feedback or leave a review
• Visit or interact with our website
• Accept optional cookies or analytics technologies

Certain technical information may be collected automatically, including your IP address, browser type, device information, visited pages, approximate location and the date and time of your visit.

We may use your information to:

• Respond to questions and quotation requests
• Arrange, confirm and manage cleaning appointments
• Provide the cleaning services you requested
• Communicate service updates or access requirements
• Issue invoices and maintain transaction records
• Provide customer service and handle complaints
• Improve our website, services and customer experience
• Protect our website and prevent fraud or misuse
• Meet accounting, tax, insurance and legal obligations
• Send marketing communications where legally permitted

We will not sell your personal information to third parties.

Under UK data protection law, we must have a valid lawful basis for processing personal information. Depending on the circumstances, we may rely on:

Where we rely on consent, you may withdraw that consent at any time. Withdrawal will not affect processing that took place before consent was withdrawn.

When you submit an enquiry, request a quotation or make a booking, we collect the information entered in the relevant form. We use this information to understand your requirements, provide a quotation, arrange the service and contact you about your request.

We may retain enquiry and quotation records for customer service, operational, fraud-prevention and record-keeping purposes.

When you contact us by telephone, SMS or WhatsApp, we may receive your telephone number, profile name, message content, attachments and communication history.

We use this information to respond to enquiries, provide quotations, confirm bookings, communicate with customers and deliver our services.

Communications made through WhatsApp are also subject to WhatsApp and Meta's own privacy terms. Please do not send confidential or unnecessary sensitive information through WhatsApp.

If comments are enabled and a visitor leaves a comment, we may collect the information shown in the comments form together with the visitor's IP address and browser user-agent information to assist with spam detection and website security.

An anonymised string created from an email address, sometimes called a hash, may be sent to the Gravatar service to determine whether the visitor uses that service. Following approval of a comment, the user's profile picture may be publicly visible alongside the comment.

Gravatar is operated by Automattic. You can review its privacy policy at: Automattic Privacy Policy .

If you upload photographs or other files to our website or send them to us, you should avoid including embedded location information such as EXIF GPS data unless that information is necessary for the requested service.

Images uploaded publicly to a website may potentially be downloaded, and embedded location data may be extracted by other visitors.

Cookies are small text files stored on your device when you visit a website. We may use cookies to operate the website securely, remember preferences, understand website performance and improve the visitor experience.

Essential cookies

Essential cookies support functions such as website security, form operation, session management and preference storage. These cookies may be placed where they are necessary for the website or a service requested by you to function.

Analytics and optional cookies

Where analytics, advertising or other non-essential cookies are used, they should only be activated after you have made the required cookie choice.

WordPress cookies

If comments are enabled, visitors may choose to save their name, email address and website in cookies so they do not need to enter the same details again when leaving another comment. These cookies may remain for up to one year.

If a website login page is used, a temporary cookie may be placed to check whether the browser accepts cookies. Login and screen-preference cookies may also be set for authorised website users.

You can control or delete cookies through your browser settings. Blocking certain essential cookies may affect the operation of the website.

We may use website analytics and security tools to understand how the website is used, measure performance, diagnose technical problems, prevent spam and protect the website from malicious activity.

Information processed by these tools may include your IP address, browser, device type, approximate geographic location, referral source, visited pages and interaction data.

Where required, analytics tools will only operate after appropriate cookie consent has been obtained.

Pages on our website may include embedded videos, images, maps, social-media content, reviews or other material provided by external websites.

Embedded content may behave as though you visited the external website directly. The third-party provider may collect information, use cookies and monitor your interaction with its content, particularly if you are logged into an account with that provider.

Our website may also link to third-party websites. We are not responsible for the content or privacy practices of external sites, and you should review their privacy policies separately.

We may share information with trusted service providers where reasonably necessary to operate our business and provide services. These may include:

• Website hosting and technical-support providers
• Email, telephone and messaging providers
• Customer-management and booking systems
• Payment processors and financial institutions
• Accountants, insurers and professional advisers
• Analytics, security and spam-prevention providers
• Employees, cleaners or subcontractors assigned to a booking
• Public authorities where disclosure is legally required

Service providers are only given information reasonably necessary to perform their functions and are expected to handle personal information securely.

If you request a password reset for an authorised website account, your IP address may be included in the password-reset communication.

Some technology, website, communications or cloud-service providers may process information outside the United Kingdom.

Where personal data is transferred internationally, we will take reasonable steps to ensure that an appropriate legal safeguard is in place, such as UK adequacy regulations or approved contractual protections.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including customer service, contractual, accounting, tax, insurance, dispute resolution, fraud prevention and legal requirements.

• General enquiries may be retained for a reasonable period after the enquiry is closed.
• Booking, invoice and transaction records may be retained for the period required by tax, accounting and legal obligations.
• Messages may be retained while necessary to manage a booking, customer relationship, complaint or dispute.
• Approved website comments and their metadata may be retained indefinitely to identify and approve follow-up comments.
• Website security logs may be retained for a limited period for security, fraud-prevention and investigation purposes.

When information is no longer required, we will delete it, anonymise it or securely restrict its use.

We use reasonable administrative, technical and organisational safeguards designed to protect personal information from accidental loss, unauthorised access, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. You should only send information reasonably necessary for us to provide the requested service.

Depending on the circumstances and the applicable lawful basis, you may have the right to:

• Request access to personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to erase personal information in certain circumstances
• Request restriction of processing in certain circumstances
• Object to certain processing based on legitimate interests
• Request transfer of eligible information
• Withdraw consent where processing relies on consent
• Complain to the Information Commissioner's Office

These rights are not absolute, and a legal exemption may apply in certain circumstances. We may need to verify your identity before responding to a request.

You will not usually be charged for making a data-rights request. However, a reasonable fee may be permitted where a request is manifestly unfounded or excessive.

We may contact existing or prospective customers about relevant services where this is legally permitted. Where consent is required, we will ask for it before sending marketing communications.

You may ask us to stop sending marketing messages at any time by replying to the message or contacting us. Service-related messages, such as booking confirmations or appointment updates, are not marketing communications.

Our website and cleaning services are not directed at children. We do not knowingly collect personal information directly from children through the website unless it is necessary and provided by a parent, guardian or responsible adult in connection with a service.

Website enquiries or visitor comments may be checked using automated spam-detection, website-security or fraud-prevention services.

These services may process information such as the submitted message, email address, IP address, browser information and technical request data.

Please contact MCR Total Clean first if you have concerns about how we use your personal information so that we have an opportunity to resolve the issue.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office.

Website: ico.org.uk/make-a-complaint

Telephone: 0303 123 1113

We may update this policy from time to time to reflect changes to our website, services, technology, legal obligations or business practices.

The latest version will be published on this page and identified by the updated date shown at the top.